Shipping
At L’ORME, each piece is carefully prepared and packed to ensure it reaches you safely. Below you’ll find details on how we ship your order and our returns policy.
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Delivery Services
We ship worldwide using trusted couriers. All items are packaged securely and, where appropriate, with additional protective materials.
Costs & Timelines
Shipping costs are calculated at checkout and depend on the destination and size/weight of the item. Estimated delivery times will be provided, but please note they may vary due to customs or courier delays outside of our control.
International Orders
Customers outside Australia are responsible for any customs duties, import taxes, or local charges upon delivery.
Insurance
Some shipments may include insurance. If you would like additional coverage, please let us know prior to checkout so we can arrange this for you.
Returns
Final Sale
Due to the unique and delicate nature of antiques, all sales are final. Please take care to review photographs, descriptions, and measurements before purchasing.
In the Rare Event of an Issue
If an item has been materially misrepresented in its description or imagery, please contact us within 7 days of receiving your order. We will work with you to resolve the matter, which may include a return or adjustment.
Return Shipping
If a return is approved, the item must be sent back in its original packaging and condition. Buyers are responsible for return shipping costs and insurance. Refunds will be processed once the item has been safely received and inspected.